2023 Report on Public ServicesMunicipal State Institution “Bilim-Innovatsiya IT Lyceum-Boarding School” of Shchuchinsk, Akmola Region Education Department
1. General ProvisionsInformation about the service provider:
Municipal State Institution “Bilim-Innovatsiya IT Lyceum-Boarding School” of Shchuchinsk, Akmola Region Education Department.
Legal address: 28, Gorny microdistrict, Shchuchinsk.
From January to December 2023, a total of 214 services were provided:
List of services provided:
2. Work with Service RecipientsSources and locations of information about public service procedures:
All relevant information is available on the official website of the lyceum at https://itbil.kz under the section “Public Services.” The procedures are also displayed on informational stands, and self-service corners are available.
Public discussion of subordinate and regulatory legal acts defining the public service procedures:
Information about discussions is shared openly to ensure transparency.
Activities to ensure transparency in public service provision:
These include explanatory work, seminars, meetings, interviews, and other events.
3. Activities to Improve Public Service ProcessesOptimization and automation of service delivery:
To reduce corruption risks and improve service quality, all preschool and secondary education institutions in the region operate within the unified information system Akmola.kz, which supports 4 automated public services.
Since 2020, the Ministry of Education and Science of the Republic of Kazakhstan’s system and the State Administration’s AJO system have also been in use, providing access to 4 public services.
Training for staff involved in public service provision:
Two staff members are responsible for public services and are equipped with the necessary computer equipment. In 2023, these employees completed advanced training in public service provision.
4. Monitoring Public Service QualityComplaints regarding public services in 2023:
No complaints were received during the reporting period.
Results of internal control on service quality:
Scheduled monitoring was carried out in accordance with the plan for compliance with public service legislation. No violations of deadlines or unjustified service refusals were identified.
Results of public monitoring:
Public monitoring in 2023 revealed no violations in terms of deadlines or service quality. Preventive measures are being taken to avoid any future violations.
5. Prospects for Improved Efficiency and User SatisfactionA monitoring plan for compliance with public service legislation in 2024 has been approved.
Efforts will continue to ensure that both individuals and legal entities receive accessible and high-quality public services from the Education Department and its subordinate organizations.
1. General ProvisionsInformation about the service provider:
Municipal State Institution “Bilim-Innovatsiya IT Lyceum-Boarding School” of Shchuchinsk, Akmola Region Education Department.
Legal address: 28, Gorny microdistrict, Shchuchinsk.
- Information about public services:
From January to December 2023, a total of 214 services were provided:
- 4 services in electronic format
- 210 services in paper format
List of services provided:
- Admission of documents and enrollment for general education programs of primary, basic secondary, and general secondary education in state and non-state institutions (code 403003) – 0
- Provision of free and discounted meals to students in public schools (code 403008) – 0
- Transfer of students between primary, basic secondary, and general secondary education institutions (code 403015) – 210
- Issuance of duplicates of basic and general secondary education certificates (code 803005) – 4
2. Work with Service RecipientsSources and locations of information about public service procedures:
All relevant information is available on the official website of the lyceum at https://itbil.kz under the section “Public Services.” The procedures are also displayed on informational stands, and self-service corners are available.
Public discussion of subordinate and regulatory legal acts defining the public service procedures:
Information about discussions is shared openly to ensure transparency.
Activities to ensure transparency in public service provision:
These include explanatory work, seminars, meetings, interviews, and other events.
3. Activities to Improve Public Service ProcessesOptimization and automation of service delivery:
To reduce corruption risks and improve service quality, all preschool and secondary education institutions in the region operate within the unified information system Akmola.kz, which supports 4 automated public services.
Since 2020, the Ministry of Education and Science of the Republic of Kazakhstan’s system and the State Administration’s AJO system have also been in use, providing access to 4 public services.
Training for staff involved in public service provision:
Two staff members are responsible for public services and are equipped with the necessary computer equipment. In 2023, these employees completed advanced training in public service provision.
4. Monitoring Public Service QualityComplaints regarding public services in 2023:
No complaints were received during the reporting period.
Results of internal control on service quality:
Scheduled monitoring was carried out in accordance with the plan for compliance with public service legislation. No violations of deadlines or unjustified service refusals were identified.
Results of public monitoring:
Public monitoring in 2023 revealed no violations in terms of deadlines or service quality. Preventive measures are being taken to avoid any future violations.
5. Prospects for Improved Efficiency and User SatisfactionA monitoring plan for compliance with public service legislation in 2024 has been approved.
Efforts will continue to ensure that both individuals and legal entities receive accessible and high-quality public services from the Education Department and its subordinate organizations.